Privacy Policy

Huakaʻi Lūʻau ("we," "us," or "our") operates the website huakailuau.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website, you agree to the practices described in this policy.

Information We Collect

We do not directly collect personal information through forms on this website. When you book tickets through our third-party ticketing partner FareHarbor, your name, email address, payment information, and booking details are collected and processed by FareHarbor under their own privacy policy.

We automatically collect certain non-personal information when you visit our site, including:

• Browser type and version
• Pages visited and time spent on each page
• Referring URLs (how you arrived at our site)
• Device type and operating system
• General geographic location (country/region level)

Cookies, Analytics & Advertising

When you first visit, we ask whether you accept ad and analytics cookies. Nothing below loads until you press Accept. If you press Decline, or your browser sends a Global Privacy Control signal, these tools do not load.

If you accept, we load:

• Google Analytics 4 (GA4) — uses cookies to measure page views, session length, and how visitors move through the site. We use it in aggregate to improve the site.
• Meta Pixel (Meta Platforms, Inc., owner of Facebook and Instagram) — three pixels: Huakaʻi Lūʻau (ID 421705245449328), Aloha Wailea Lūʻau (ID 1683267782770031), and Hawaii Luau Company (ID 1583074325181105). Each records the pages you view and taps on our phone number, and sets a Meta cookie. We use this to measure our ads and to show ads for our lūʻau shows to people who visited our sites, on Facebook, Instagram, and other Meta services. Meta processes this data under the Meta Privacy Policy.

You can change your choice at any time: open cookie choices. You can also opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, manage ad preferences in your Meta ad preferences, or clear cookies in your browser settings.

Third-Party Services

Our website integrates with the following third-party services:

• FareHarbor — for ticket booking and reservation management. FareHarbor's privacy policy governs all data collected during the booking process.
• Google Analytics — for website traffic analysis, only after you accept cookies.
• Meta Pixel — for ad measurement and advertising, only after you accept cookies.
• Google Maps — for displaying our venue location. Google's privacy policy governs map embed interactions.
• Google Fonts — for typography. Font files are served directly from Google's servers.

How We Use Information

The non-personal analytics data we collect is used solely to improve our website — understanding which pages are most helpful, how visitors navigate the site, and where we can improve the guest experience. If you accept cookies, Meta Pixel data is shared with Meta to measure and show our ads, as described above. We do not sell your information.

Data Retention

Google Analytics data is retained for 14 months by default, after which it is automatically deleted. Meta keeps Pixel data according to its own policies. We do not store personal booking data directly — all booking records are held by FareHarbor per their own retention policies.

Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, please contact us and we will take steps to delete it.

Your Rights

Depending on your location, you may have rights including the right to access, correct, or request deletion of data associated with you. For any requests related to data collected during the booking process, please contact FareHarbor directly. For questions about analytics data, contact us at the address below.

Links to Other Websites

Our website may contain links to external sites (including FareHarbor and social media platforms). This Privacy Policy applies only to huakailuau.com. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the date of the most recent revision. Continued use of our website after any changes constitutes your acceptance of the updated policy.

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