Covid Information


The city government has launched a new Safe Access Oahu program containing new requirements.

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Covid-19 Guest FAQ’s

Q: What is Chief’s Luau doing to ensure the safety of its employees and guests?

A: We are following and exceeding CDC, State of Hawaii Department of Health, and City and County of Honolulu guidelines throughout the cleaning, disinfecting, and other health and wellness practices throughout front- and back-of-house operations.

Q: How often do you clean while the luau is open?

A: Our entire facility is undergoing continuous cleaning while in operation. All facility cleaning procedures are documented, reviewed, inspected, and logged daily. The restroom facilities are cleaned every 60 minutes or less with EPA approved disinfectant.3 All general areas such as tables, chairs, handrails, counter tops, and employee areas are in constant cleaning and continuously in cleaning during operation.

Q: How does Chief’s Luau ensure safe food service?

A: At our facility the food prep, service, and storage facilities are routinely and rigorously cleaned in most cases exceeding CDC and State of Hawaii guidelines.4,5 All areas are constantly cleaned with an EPA approved disinfectant.3 Additionally, team member hygiene and health is of the utmost importance. Hand washing and sanitizing is encouraged at all times. Additionally, any staff that is not feeling well or has been exposed to COVID-19 is not permitted to work until situational guidelines are met.

Q: Should I wear a mask?

A: Wearing a face mask is recommended to help prevent others from being exposed to the droplets produced when you cough or sneeze.

  1. For healthy people, wearing a surgical or N95 mask is not recommended and should be reserved for those who are sick and for healthcare workers.
  2. Cloth masks may be used by healthy people to cover their mouth and nose and help reduce the spread of disease in the community.
  3. The best way to avoid becoming infected by COVID-19 is maintaining a distance of at least 6 feet from others and washing or sanitizing your hands frequently (especially before eating, or touching your face, nose, or mouth).5

Q: Is it OK to come to Chief’s Luau if I feel sick?

A: NO, please stay home if you feel sick. If your condition worsens or you have any concerns, please contact your local medical professional.

Q: Do I still need to avoid touching my face and eyes?

A: YES, avoid touching your eyes, nose, and mouth with unwashed hands.

Q: What should I do if I cough or sneeze?

A: Use a tissue, then throw the tissue in the trash. If you don’t have a tissue, use your elbow. Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Throw used tissues in the trash immediately. Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.5


  1. Centers for Disease Control (CDC). Water and COVID-19 FAQs. Cornavirus Disease 2019 (COVID-19) Web site. https://www.cdc.gov/coronavirus/2019-ncov/php/water.html. Published 2020. Accessed April 13, 2020.
  2. Centers for Disease Control (CDC). The Model Aquatic Health Code (MAHC): An All-Inclusive Model Public Swimming Pool and Spa Code. https://www.cdc.gov/mahc/index.html. Published 2020. Updated April 7, 2020. Accessed April 13, 2020.
  3. United States Environmental Protection Agency (EPA). Pesticide Registration: List N: Disinfectants for Use Against SARS-CoV-2. https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-s ars-cov-2. Published 2020. Updated April 8, 2020. Accessed April 13, 2020.
  4. Centers for Disease Control (CDC). Coronavirus (COVID-19). https://www.cdc.gov/coronavirus/2019-ncov/index.html. Published 2020. Accessed April 13, 2020.
  5. Hawai’i State Department of Health. Information and Resources: Managing COVID-19 in Hawai’i. https://hawaiicovid19.com/. Published 2020. Updated April 13, 2020. Accessed April 13, 2020.
  6. Centers for Disease Control (CDC). Coronavirus Disease 2019 (COVID-19): Businesses: Plan, prepare, and respond to the coronavirus disease 2019. https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/busin esses-employers.html. Published 2020. Updated April 10, 2020. Accessed April 13, 2020.
  7. Centers for Disease Control (CDC). Coronavirus Disease 2019 (COVID-19): Cleaning Your Home. Published 2020. Updated April 2, 2020. Accessed April 13, 2020.
  8. United States Department of Labor & United States Department of Health and Human Services. Guidance on Preparing Workplaces for COVID-19. osha.gov: Occupational Safety and Health Administration (OSHA), ;2020.
  9. United States Department of Labor. Bloodborne Pathogens and Needlestick Prevention. Occupational Safety and Health Administration, https://www.osha.gov/SLTC/bloodbornepathogens/standards.html. Accessed April 13, 2020

Covid-19 Guest Responsibility


If you or any member of your family is not feeling well, do not visit. Do come when everyone is well and please plan ahead. We strongly advise purchasing your tickets online or through an agency to reduce transaction on site and minimize congestion at the ticket box office. We will be offering all-inclusive package deals that combine luau admission with admission to Wet’n’Wild with whom we share the facility. If you plan on making a purchase at the luau during your visit, we are encouraging you to pay with a credit card.

Vulnerable guests

Government and state health organizations are strongly recommending people 65 years & older and people with underlying medical conditions*, particularly if not well-controlled, should keep their distance from others.

*Underlying medical conditions include chronic lung disease or moderate to severe asthma, serious heart conditions, immunocompromised, severe obesity, diabetes, chronic kidney disease, undergoing dialysis, liver disease.

Face mask

All guests must wear a face mask in accordance with public health guidelines at common areas such as the luau entrance, restrooms, bar, and any location where interaction with any staff or luau guests other than your own. We kindly request that masks are worn at all times when not enjoying our luau show at your party’s table, or consuming food and drinks. Please help protect our other guests and employees.

AMENDMENT TO HO‘OULUI HONOLULU 4.0 states “An owner or operator of an Essential Business under this Order, Section II.F. or Designated Business and Operation under this Order, Section II.G., or City department may refuse admission or service to any individual who fails to wear face coverings”.

All face coverings (whether disposable or reusable) must:

  • Be made with at least 2 layers of breathable material
  • Fully cover the nose and mouth and secure under the chin
  • Fit snugly by comfortably against the side of the face
  • Be secured with ties or ear loops and allow Guest to remain hand-free

At this time, based on guidance from health authorities, neck gaiters, open-chin triangle bandanas and face coverings containing valves, mesh material or holes of any kind are NOT acceptable face covering.

Costume masks are also NOT considered appropriate and are prohibited from being worn, in alignment with our existing rule. The use of face coverings is not a substitute for physical distancing.

Proper hygiene

Wash or disinfect your hands frequently and practice good hygiene while at the luau. Wash with soap and water for at least 20 seconds throughout your visit. Use hand sanitizer at various areas throughout the facility as an alternative. Wash or sanitize them after coughing or sneezing, before eating, after toilet use, and when hands are visibly dirty. When coughing or sneezing, cover your mouth and nose with a flexed elbow or tissue. Dispose tissue into a trash receptacle immediately after use and wash or sanitize your hands.

Social distancing

Please follow social distancing guidelines very carefully and maintain 6 feet/2 meters of space from others. Immediate family members who live in the same household can be closer & grouped together. All others should strictly adhere to 5 person group as mandated and maintain social distancing from others outside your group. This will apply throughout the entire facility.


Provide a COVID-19 Response Team

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